Remember the days when you controlled everything on your website and if someone didn’t like it, well too bad? One of the greatest fears of business owners entering into the social media market place is still negative comments from disgruntled former customers.

There’s plenty you can still do about your online reputation and the comments that show up on your wall. Being prepared is a great first step, but here some tips for after that dark cloud shows up.

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7 Tips for Dealing With Upset Facebook Fans – Social Media Examiner