The new frontiers for customer-engagement are already affecting your business. Your PR and marketing strategy need to not only be prepared for more, but be ready to embrace the coming sweep of review sites, and increased “customer-centricity.”

It’s more competitive than ever, but the rewards are waiting. While being popular has never felt better, it’s just one of the coming waves you’ll want to be on top of now.

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Internet Trends That Will Affect Your Business This Year – Site Pro News