It might seem like a nightmare, but diffusing a rattling online altercation is easier than you might think through all the tears.

These 14 tips are ultra-uselful for any business confronting the less happy side of customer relations. Practical, up-to-date, and pro-active, these are the basics of online reputation management, in a bite-size format that’s easy to swallow.

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14 Ways to Handle Angry Dissatisfied Customers Online – Small Business Trends