How Deeply Do You Respond To Customers In Public?

November 22, 2011 By

Always treating even negative reviews as legitimate is good advice, even if you’re sure some reviews come from competitors. But how deeply and in how much detail should you really be responding? Is having a complete unique discussion, online, really necessary?

There’s not an easy “one-size-fits-all” answer. But these guidelines will show any business owner the extent to which engaging with all customers and reviewers is well worth the time.

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How Deeply Do You Respond To Customers In Public? – Search Engine Guide

 

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Don’t Be Afraid Of Fake Reviews

October 24, 2011 By

If you’re religious about treating every online review as legitimate and you’re really helping each and every customer, you’re not only doing your business a good service, you’re also perfectly ready for that one fake, angry review when it happens to come along.

If your rivals really are trying to sabotage your reviews, then continued helpfulness and kindness leaves them with no where to go. Even if a real-life lunatic customer is set on tearing you down, there’s a simple way to set your other customers straight.

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Don’t Be Afraid Of Fake Reviews – Biznology

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10 Tips To Get More Customer Reviews (SEL)

October 11, 2011 By

Maybe you’ve heard that you really need to ask your customers for online reviews. That part is true.

But guess what! It’s actually a lot more complicated than simply asking and there’s still a lot that can go wrong. These ten tips are designed to make the whole process a lot easier and more effective.

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10 Tips To Get More Customer Reviews (SEL) – Local SEO Guide

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15 Ways to Avoid Bad Online Reviews

September 30, 2011 By

You bet there are things you can do right now to seriously mitigate the damage from negative online reviews. Proactively putting a couple of systems in place will also help you to learn more about what your customers want and ultimately help your business.

These 15 things crucial steps you can take will not only help you to prevent a pending disaster, they’ll also make your customers happier.

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15 Ways to Avoid Bad Online Reviews – Small Business Trends

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Why You Need Local Online Reviews

September 7, 2011 By

Local online reviews not only have a direct impact on your local business, today they’re absolutely vital to your online and offline business, no matter what you’re selling.

Getting them is a lot easier than you might think, but local search optimization is still one of the most important and profitable ways to increase the return you’re getting from your website and every place your name pops up online.

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Why You Need Local Online Reviews – The Marketing Blog

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Review Management | 7 Tips on Avoiding Bad Reviews

September 7, 2011 By

Today, any unhappy customer can, literally, influence hundreds and even thousands of potential customers by writing a negative review. In today’s internet world, providing excellent customer service is the secret to positive, happy reviews.

Enough happy, positive and supportive reviews are also, still, the very best way to mitigate those few bad ones. Here’s what else you can do.

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Review Management | 7 Tips on Avoiding Bad Reviews – Understanding Google Maps & Search

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Hotpot Loses Identity, Gets Merged Into Places

April 21, 2011 By

If you’re a proud member of Hotpot, we salute you. You got in the game early and played it for what it was worth. Hotpot’s run with Google was distinguished and profitable for lots of listed businesses, and the story just get’s better.

As a part of Google Places, today’s Hotpot may lose it’s less than ideal name, but it gains a lot in notoriety and in all the benefits of Google’s increasingly social environment.

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Hotpot Loses Identity, Gets Merged Into Places – SmallBiz Trends

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Reviews Can Help You Rank

April 15, 2011 By

90% of Local Customers check the internet before they head out to purchase. Local businesses depend on being found in local search, but did you know that those customer reviews will actually improve your ranking?

There’s not only more reason than ever to actively solicit reviews, here’s a whole series of crucial tips to help you to get more.

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Reviews Can Help You Rank – Site Pro News

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