Today, any unhappy customer can, literally, influence hundreds and even thousands of potential customers by writing a negative review. In today’s internet world, providing excellent customer service is the secret to positive, happy reviews.
Enough happy, positive and supportive reviews are also, still, the very best way to mitigate those few bad ones. Here’s what else you can do.
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Review Management | 7 Tips on Avoiding Bad Reviews – Understanding Google Maps & Search
4 Keys to Turning Negative Commenters Into Brand Advocates
Negative comments can sure sting a small business owner or anyone trying to make it in the Internet business world.
Pity so few realize the opportunity that every nay-sayer represents. Deal with them rapidly and professionally, and you’ve done your PR and your marketing in one afternoon.
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4 Keys to Turning Negative Commenters Into Brand Advocates – Convince & Convert