Local Internet Marketing Services for Local Businesses
You bet there are things you can do right now to seriously mitigate the damage from negative online reviews. Proactively putting a couple of systems in place will also help you to learn more about what your customers want and ultimately help your business.
These 15 things crucial steps you can take will not only help you to prevent a pending disaster, they’ll also make your customers happier.
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Finding out and recording what people think used to cost a fortune in market research and focus groups and more. And the truth can sometimes sting so much that business owners will actually avoid finding out what customers think.
Getting into the swing of full time feedback and invaluable customer information, today, is cheaper and faster and more fulfilling than ever. Even if the truth hurts, there’s no better way to improve your business than with today’s two-way marketing and everything it offers.
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Why You Need Honest Feedback and 3 Ways to Get It – Small Business Trends
Remember the days when you controlled everything on your website and if someone didn’t like it, well too bad? One of the greatest fears of business owners entering into the social media market place is still negative comments from disgruntled former customers.
There’s plenty you can still do about your online reputation and the comments that show up on your wall. Being prepared is a great first step, but here some tips for after that dark cloud shows up.
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7 Tips for Dealing With Upset Facebook Fans – Social Media Examiner
Today, any unhappy customer can, literally, influence hundreds and even thousands of potential customers by writing a negative review. In today’s internet world, providing excellent customer service is the secret to positive, happy reviews.
Enough happy, positive and supportive reviews are also, still, the very best way to mitigate those few bad ones. Here’s what else you can do.
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Review Management | 7 Tips on Avoiding Bad Reviews – Understanding Google Maps & Search
Too many marketers spend all of their time on the “attract and chase” side of the sale and not nearly enough on keeping people happy and providing them with the over the top service that turns them into fans.
The fact is, these kinds of truly satisfied customers are your best and least expensive marketers. Here’s how to recruit them.
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In so many ways today, it all comes down to what your audience says. A negative comment can have wide repercussions and it’s in your best interest to be prepared.
If you’re trying to recover quickly, rest assured, it’s possible. But the best advice is still to be proactive in preparing for that unhappy camper when they come along. Here’s what to do.
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5 Ways to Manage Your Online Reputation | A SPN Exclusive Article – Site Pro News
Online Influence can’t be measured in numbers alone. Fro example celebrities have thousands more followers than you ever will. But true Online Influence is a far more complex and nuanced animal.
It’s not unknowable or mysterious, just something to consider carefully. If it’s something you want to claim, learn to understand the makeup of the Online Influence purveyor.
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Online Influence | What Does it Mean to be Influential? – Social Media Today
How are those existing clients doing? Coming to you continuously for more of everything you do? The cost of pulling it off is much lower because you’ve already got a rapport and trust and your business is booming with easy sales.
If that’s not how it looks, don’t feel too bad. The cost of re-establishing rapport and trust is always far lower than for a new client, you just need re-cover some basic steps. Here they are.
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How to Build Repeat Business with Neglected Clients – Site Pro news
How do you get people to trust you when they’ve never even met you? The higher the risk to the buyer the more important “trust” is going to be to your entire online marketing strategy.
There’s a number of important things you can do to earn trust, and also a number of key steps you can take to show that you’ve earned that trust from other people. None of them is difficult, but they all need to be taken seriously.
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How Do You Create Trust Without Ever Seeing A Face? – Daily Blog Tips
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4 Keys to Turning Negative Commenters Into Brand Advocates
Negative comments can sure sting a small business owner or anyone trying to make it in the Internet business world.
Pity so few realize the opportunity that every nay-sayer represents. Deal with them rapidly and professionally, and you’ve done your PR and your marketing in one afternoon.
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4 Keys to Turning Negative Commenters Into Brand Advocates – Convince & Convert