Local Internet Marketing Services for Local Businesses
It might seem like a nightmare, but diffusing a rattling online altercation is easier than you might think through all the tears.
These 14 tips are ultra-uselful for any business confronting the less happy side of customer relations. Practical, up-to-date, and pro-active, these are the basics of online reputation management, in a bite-size format that’s easy to swallow.
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14 Ways to Handle Angry Dissatisfied Customers Online – Small Business Trends
There’s still some business people out there who think you can outsource your customer communications literally everything including support, content and social media relationships.
Unfortunately rude, belligerent social media experts are just as common as rude belligerent everybody else. Take a lesson from this hilarious exchange and you just may learn something about online reputation management anyway.
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5 Lessons You Can Learn from a Breathtaking Customer Service Fail – Copyblogger
Too many marketers spend all of their time on the “attract and chase” side of the sale and not nearly enough on keeping people happy and providing them with the over the top service that turns them into fans.
The fact is, these kinds of truly satisfied customers are your best and least expensive marketers. Here’s how to recruit them.
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How are those existing clients doing? Coming to you continuously for more of everything you do? The cost of pulling it off is much lower because you’ve already got a rapport and trust and your business is booming with easy sales.
If that’s not how it looks, don’t feel too bad. The cost of re-establishing rapport and trust is always far lower than for a new client, you just need re-cover some basic steps. Here they are.
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How to Build Repeat Business with Neglected Clients – Site Pro news
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